Frequently Asked Questions

Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
What do I do if my order never arrived?
What should I do if an item is missing from my shipment?
What should I do if my product is missing parts?
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password what should I do?
What should I do if I receive the wrong product?
Shipping and Returns
How much is my shipping?
When will my order ship?
How do I return an item?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
What should I do if I have question on my charges?
How do I get a copy of my receipt/invoice?
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Resources Page
How do I contact you?